SupportPilot

Terms of Service

Last updated: 18 October 2026

These terms are an agreement between you and New Empire AI (registration number A2026/37303, Maseru, Lesotho) (“we”, “us”) for your use of SupportPilot. By creating an account or using SupportPilot, you agree to them. If you use SupportPilot for a business, you confirm you can bind that business to these terms.

1. The service

SupportPilot connects to a Gmail inbox you choose, reads incoming support email, and drafts replies using AI and the documents you upload. Drafts wait for your approval unless you turn on Autopilot, which sends replies that meet the confidence threshold and rules you set.

2. Your account

  • You must be at least 18 and give us a working email address.
  • Keep access to your email secure, since we sign you in through links sent to it.
  • You're responsible for activity in your workspace.

3. Trial, subscription and billing

  • SupportPilot costs US$49 per month and includes processing of up to 500 support emails each month.
  • New workspaces start with a 7-day free trial. A card is required to start it. Unless you cancel before the trial ends, your subscription begins and your card is charged.
  • Subscriptions renew monthly until cancelled. Cancel anytime from Settings → Billing; you keep access until the end of the paid period.
  • Payments are handled by Stripe. Fees are non-refundable except where the law requires otherwise.
  • After 500 emails in a month, new emails still appear in your queue but aren't drafted until the next month.
  • We may change prices with at least 30 days' notice by email. Changes apply from your next billing period.

4. AI drafts and your responsibility

Drafts are generated by AI and can be wrong, incomplete or inappropriate. You're responsible for the replies sent from your inbox, whether you approve them or Autopilot sends them under the settings you chose. Review drafts, keep your documents accurate, and use Autopilot's threshold and blocked categories to match your risk tolerance. SupportPilot is not suited to replies that need legal, medical or financial judgement.

5. Your content and your customers

  • You keep ownership of your emails, documents and settings. You give us permission to process them only to provide SupportPilot.
  • You confirm you have the right to connect the inbox and upload the documents, and that processing your customers' emails through SupportPilot complies with the data protection laws that apply to you.
  • For your customers' emails, you are the data controller and we act as your data processor, as described in our Privacy Policy.

6. Acceptable use

You must not use SupportPilot to:

  • send spam, phishing or unlawful, deceptive or harmful messages;
  • process data you have no right to process;
  • attempt to break, overload, reverse-engineer or get around the service's limits or security;
  • resell or provide the service to others without our written permission.

We may suspend accounts that break these rules.

7. Third-party services

SupportPilot relies on Google, Composio, Anthropic, OpenAI, Stripe and hosting providers. Their availability and terms are outside our control, and your use of Gmail remains subject to Google's terms.

8. Availability and changes

We work to keep SupportPilot available but don't guarantee uninterrupted service. We may improve or change features; if a change materially reduces what you pay for, we'll tell you and you may cancel.

9. Cancellation and termination

You can cancel anytime, and request deletion of your workspace with the Delete workspace button in Settings → Account. We may end or suspend your access if you breach these terms or don't pay. After termination we delete your workspace data as described in the Privacy Policy.

10. Disclaimers and liability

To the extent the law allows, SupportPilot is provided “as is”, and we are not liable for indirect or consequential loss, lost profits, or loss caused by replies sent from your inbox. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

11. Changes to these terms

We may update these terms. For material changes, we'll email account holders at least 30 days before they take effect. Continuing to use SupportPilot after that means you accept the new terms.

12. Governing law

These terms are governed by the laws of the Kingdom of Lesotho, and disputes are subject to the courts of Lesotho.

13. Contact

Questions about these terms: support@newempireai.online.